Privacy Policy

We’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy or our practices should be sent by email to Our full details can be found on the ‘contact us’ page.

Who are we?

Better Bankside is a Business Improvement District (BID) which exists to make Bankside a better place to work, live and visit. We are a non-profit company limited by guarantee, run by and for our members. The company has no share capital, and any surpluses generated are reinvested into the company’s services. The BID boundary runs from London Bridge in the east to Blackfriars in the west and from the riverside south to Union Street. Better Bankside was the third BID to be established in the UK over 10 years ago. Better Bankside’s members are the 650+ companies in the BID area who pay its annual ‘levy’.

Venues Bankside is the organisation’s free venue finding service which markets the area’s event spaces.

What type of information is collected from you?

The personal information we collect might include your name, email address, IP address, and information regarding what pages are accessed and when.

The website collects:

  • Server logs
  • Email marketing subscription data
  • Enquiry form data
  • Google Analytics data
  • Cookie data

How is your information used?

We may use your information to:

  • Respond to your event enquiries. When you submit an automated enquiry to our venues via our website, they will contact you directly but are asked not to sign you up to their communications unless you have explicitly requested this communication.
  • Send you email communications if you have signed up to the Venues Bankside newsletter.
  • Seek your views or comments on the services we provide.
  • Respond to an enquiry if you have contacted Venues Bankside directly.

We review our retention periods for personal information on a regular basis. Currently any email data stored in the website CMS is deleted after 30 days, thereafter it exists in our email marketing platform. You can unsubscribe at any time via a link in our newsletters or by contacting us.

Who has access to your information?

We will not share your information with third parties.

Our event enquiry system is automated and your event enquiry is emailed to your chosen venues, giving the venue access to your email. The venues will use this information to respond to your request but will not sign you up to receive their communications unless you have requested them to do so.

Venues Bankside markets our event spaces on behalf of our member organisations. We do not share your data with the venues directly. Venues Bankside does process bookings directly. All transactions are made directly with the event venue.

Your choices

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email unless you have given your prior consent. If you wish to unsubscribe from our newsletter, you can do this by clicking the link in our emails or sending a request to

Data storage and security

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details, i.e. your email address, are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, we cannot guarantee the security of information you transmit to us and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, the Venues Bankside website uses cookies. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. You can clear any cookie data via the Clear History or similar functionality within your browser.

Our server logs information about the pages you requested, including your IP address, request date/time, HTTP code, bytes served, user agent, and referrer. These files are only accessible to the webmaster or other administrative. A statistical analysis of the server log may be used to examine traffic patterns by time of day, day of week, referrer, or user agent. Efficient web site administration, adequate hosting resources and detection of any breach can be aided by analysis of the web server logs. We have legitimate interests in collection and processing of the above data.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.